Production starts only after the order, artwork, and design proof are approved.
Standard turnaround is 7–10 business days from final approval.
Many customers start counting time from the first conversation — however, discussions, product availability, color choices, and artwork approvals can take days or weeks. The countdown begins once everything is confirmed and approved.
🛠️ 2. Who owns the production equipment & process?
All equipment, production methods, and technical processes used in your order are the sole property of Texas Screen.
✅ 3. Can I return or make a claim after receiving my order?
Once your merchandise is picked up or delivered, it is considered “accepted as-is.”
Please check quantities, spelling, designs, sizes, and colors before leaving our store or accepting delivery.
If your order was shipped, you have 24 hours from delivery to email us at texasscreenonline@gmail.com. We will issue an RMA if eligible.
You’ll have 7 days to return the items once the RMA is issued.
Items that cannot be returned:
- Washed or worn garments
- Items not in original packaging or condition
🚫 4. Can I cancel or get a refund after I approve an order?
No. Once you approve the quote and deposit is received, production begins immediately.
This includes artwork setup, screen making, material ordering, and machine prep. No cancellations, refunds, or exchanges after this point.
💰 5. Can I cancel before production starts?
Possibly. If you contact us before production begins, we may approve a cancellation.
A cancellation fee of 20%–80% will apply depending on how far your order has progressed.
Please call or email us to request cancellation — it must be approved by management.
