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FAQ

General Questions

1How much is for t-shirt?
• Prices are based on Quantity, Style of shirt, Number of print color, Print locations, Expected date.

• Please have above info ready upon inquiry for getting quote.

2I need to rush t-shirts order same day, Can you do it?
• We have 4 options: *Some restrictions may apply (Call store for detail)

1. 24 Hours Rush

2. 2-3 Days Rush

3. 1 Week Rush

4. 2 weeks Normal Turnaround

• Depending on what time you place the order, Under 24 hours sometimes we can get it done same day.

3How can i placed the order?
• Send us e-mail, Use Get Quote button on our site or stop by store.

• We need following info for us to get you quote:

1. Quantity?

2. Color of shirt?

3. Front print color?

4. Back print color?

5. When do you need this order done by?

6. If you don't have design: Rough draft OR Idea of design?

7. If you already have Design: (PDF, JPEG, TIFF, PSD, EPS, AI format) Sharper the image better the result.

4Can I see sample or mock up before i placed the order?
• Once you're ready to place the order, We need following info to process your order:

1. Shirt sizes

2. Design (PDF, JPEG, TIFF, PSD, EPS, AI format) Sharper the image better the result.

(If you don't have design, Our artist can help you design at min cost of $50 & up)

Once we receives info, We'll make you computer proof & invoice for you to approve.

After Placing Order

1How do i know, if i my order is ready or not?
• We'll call you or send you e-mail once your order is ready

• We'll send you pick up time, if any different than normal hours.

2Can I pick up from store?
• Yes, you can
3Do you ship product?
• Yes but only in USA *Some restrictions may apply • Shipping fee will apply.

Store Policy (Click + sign on right to extend)

11. You understand that your order cannot begin production until the order, artwork or computer proof have been approved, 7-10 days regular turnaround after approvals.
• Customer often start counting time frame from the day start talking about placing order, which is incorrect. It can take many day(s) or month(s) by client or sales man before finalizing your order of shirt(s), availability of item(s), print color(s), Graphic(s) etc.,

• After all nessasary steps are taken to finalizing the order on both ends, Due date and instruction about next step for placing order will be given to customer.

22. All screens, designs are the sole property of Texas Screen.
• You do not have rights on Screens, Graphic Design by Texas Screen, Films, any process used to make your wearable product etc.,
33. Once your merchandise has been delivered, No claim will be accepted
• Once you or a designated party has picked up an order and signed for it, it is considered "accepted" as-is.

• Upon pickup please do verify your merchandise, no claims will be accepted once it's leaves the store. Such as the count of shirts, design, spelling, shirts, apparel, color etc.,

• Refunds or Exchange requested due to decorating style-size, writing, sizes, color shade, spelling errors or general design will not be honored after signing for your items.

• If order was shipped by Texas Screen by UPS, FedEX or any designated shipment company, Once delivered You have 24 hours to check verify your merchandise, no claims will be accepted after 24 hours time period. Please contact us regarding issues by e-mail: texasscreenonline@gmail.com and we'll issue RMA (Return Merchandise Authorization) before making return

• You will have 7 days to returned merchandise to the store after RMA issued, After pass 7 days, It will be considered "Accepted" as-is by you.

• All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

• What cannot be returned: Items that are not in their original packaging cannot be returned or replaced. Items with noticeable washed, wear cannot be returned. Items must be in like new condition to be eligible for return.

44. Order can not be canceled once approved, no refund or exchange.
• Once you approve the order and deposit received. We begin the productions such as finalizing graphic in computer, printing films, making screen, ordering your shirts, setup up your design on machine etc.,
55. 20% canceling fee will apply if order is canceled before production.
• If you call us or e-mail us before we go into production, we may be able to cancel the order upon manager approval.
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